Terms & Conditions
These terms and conditions outline how we work at Fomadic Clean. They’re designed to keep things clear, fair, and straightforward for both parties.
1. About Fomadic Clean
Fomadic Clean provides professional cleaning services for domestic and commercial customers across Kent and surrounding areas.
We aim to provide a reliable, high-standard and professional service, with clear communication before, during and after each booking.
By booking a service with Fomadic Clean, you agree to the terms and conditions set out below.
2. Services Provided
Fomadic Clean offers a range of cleaning services, including but not limited to:
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Regular domestic cleaning
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Initial detailed domestic cleaning
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Deep cleaning
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End of tenancy cleaning
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Post-build and renovation cleaning
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Commercial cleaning
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One-off cleaning services
The exact scope of work will be agreed before each booking. This may be discussed during a walk-through, by email, by message, by phone, or based on photos and information provided by the customer.
Unless specifically agreed in writing, services do not include specialist cleaning such as carpet cleaning, upholstery cleaning, exterior window cleaning, pest-related cleaning, mould treatment, hazardous waste removal, or biohazard cleaning.
3. Quotation & Pricing
All quotes provided by Fomadic Clean are based on the information available at the time of quoting. This may include the size and condition of the property, the areas to be cleaned, the type of clean required, access arrangements, and any specific customer requests.
Where a fixed quote is provided, this is based on the agreed scope of work. If the property, condition, or requirements are significantly different from what was described or shown before the booking, Fomadic Clean reserves the right to amend the quote, adjust the scope of work, or discuss an alternative arrangement before continuing.
Additional tasks may be charged separately if they were not included in the original quote. This may include, but is not limited to, oven cleaning, internal appliance cleaning, internal cupboard cleaning, carpet cleaning, excessive limescale removal, heavy grease removal, or additional rooms and areas not previously agreed.
Prices are not based solely on time spent at the property. They also take into account the type of clean, level of detail required, products, equipment, travel, preparation, and the standard expected from the service
4. Booking Confirmation
A booking is confirmed once the date, time, service type, and agreed price or estimate have been agreed with Fomadic Clean.
Confirmation may be provided by email, text message, WhatsApp, social media message, phone, or another agreed method of communication.
By proceeding with a booking, the customer accepts these terms and conditions.
Where a booking is made within 14 days of the scheduled service, the customer agrees that Fomadic Clean may carry out the service within this period. If the customer cancels after the service has started or been completed, payment will be due for the work carried out.
5. Customer responsibilities before arrival
Customers are responsible for ensuring the property is ready for cleaning before Fomadic Clean arrives.
This includes, where applicable:
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Removing excessive clutter from surfaces and floors
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Ensuring personal belongings, valuables, paperwork and fragile items are safely stored away
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Ensuring tradespeople or other workers are not obstructing the cleaning areas
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Ensuring there is running hot water, electricity and working lighting
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Ensuring the property is safe and accessible
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Informing Fomadic Clean of any delicate surfaces, damaged items, specialist materials, or areas requiring particular care
Fomadic Clean will always work carefully, but we cannot be responsible for damage caused by unstable items, pre-existing damage, poor installation, loose fixtures, or items that have not been safely stored.
If the property is not reasonably ready for cleaning, this may affect what can be completed within the agreed visit.
6. Access to the property
The customer must ensure Fomadic Clean can access the property at the agreed date and time.
Access arrangements should be confirmed before the booking. This may include the customer being present, providing a key, using a key safe, arranging concierge access, or another agreed method.
If Fomadic Clean is unable to access the property at the agreed time, the booking may be treated as a late cancellation and a charge may apply.
If keys are provided to Fomadic Clean, they will be handled responsibly and used only for the agreed cleaning service.
7. Cancellations & Rescheduling
We understand that plans can change. Customers should provide as much notice as possible if they need to cancel or reschedule a booking.
Cancellations made with less than 48 hours’ notice may be subject to a cancellation charge.
Cancellations made with less than 24 hours’ notice, or where Fomadic Clean arrives but cannot access the property, may be charged at up to the full booking amount.
Any cancellation charge will be considered fairly and may take into account the notice given, the type of booking, whether the time can be reallocated, and any costs already incurred.
For regular cleaning customers, repeated cancellations or frequent changes may result in the regular slot being withdrawn.
8. Payment Terms
Payment terms will be confirmed at the time of booking.
Unless otherwise agreed, payment is due on completion of the clean.
Accepted payment methods may include bank transfer, card payment, or cash.
Invoices, where issued, should be paid by the due date stated on the invoice.
Late or unpaid invoices may result in future bookings being paused or cancelled until the balance has been settled.
9. End of tenancy clean
End of tenancy cleans are detailed cleaning services intended to help prepare a property for check-out, landlord inspection, letting agent inspection, or new occupants.
For an end of tenancy clean, the property should be cleaner-ready. This means the property should be empty, personal belongings should be removed, and all agreed areas should be accessible.
Unless agreed in advance, end of tenancy cleaning does not include carpet cleaning, upholstery cleaning, exterior windows, professional oven cleaning, mould treatment, pest-related cleaning, rubbish removal, or cleaning of areas that are unsafe or inaccessible.
Fridge freezers, cupboards and internal storage areas can be included where agreed, but they must be empty before cleaning.
Utilities must remain connected, including hot water and electricity.
Fomadic Clean cannot guarantee the return of a tenancy deposit, as this decision is made by landlords, letting agents, inventory clerks, or property managers. However, we will always aim to complete the agreed clean to a high and professional standard.
Any concerns following an end of tenancy clean must be raised within 24 hours of completion, with photos where possible, so we have the opportunity to review and, where appropriate, rectify.
10. Initial detailed cleans and regular maintenance cleans
For new regular domestic cleaning customers, Fomadic Clean may recommend an initial detailed clean before regular maintenance visits begin.
The purpose of the initial detailed clean is to bring the property up to a suitable standard, allowing future regular visits to focus on maintaining that standard.
Regular maintenance cleans are designed to maintain the agreed areas of the home. They are not the same as deep cleans, end of tenancy cleans, or post-build cleans.
The agreed regular clean may focus on priority areas depending on the customer’s needs, the time available, and how the property is maintained between visits.
If additional tasks are requested during a regular visit, Fomadic Clean will do its best to accommodate them, but this may affect what else can be completed during that visit. Additional charges may apply for tasks outside the agreed regular scope.
11. Deep cleans and end of build cleans
Deep cleans and post-build or renovation cleans require more time, detail and preparation than regular maintenance cleans.
Quotes for these services are based on the condition of the property, the level of dust or dirt, the number of rooms, specific customer requirements, and any additional tasks requested.
Post-build and renovation cleans can involve fine dust that may continue to settle after the clean has been completed. While Fomadic Clean will work thoroughly to remove visible and accessible dust, we cannot guarantee that further dust will not settle afterwards.
Properties should be free from active building work where possible. If trades are still working, or if paint, plaster, grout, silicone or other materials are still drying, this may limit what can safely be cleaned.
12. Breakages, damages & insurance
Fomadic Clean is fully insured.
We take care when working in customers’ homes and properties. However, accidents can occasionally happen. Any accidental damage caused by Fomadic Clean should be reported and handled fairly.
Customers must inform Fomadic Clean in advance of any delicate, valuable, unstable, damaged, or specialist items or surfaces.
Fomadic Clean is not responsible for:
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Pre-existing damage
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Loose fixtures or fittings
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Poorly secured items
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Unstable furniture or ornaments
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Wear and tear
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Damage caused by unsuitable materials or surfaces
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Items left in unsafe or unsuitable places
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Damage caused by third parties, pets, tradespeople, or other occupants
If damage is alleged, it must be reported within 24 hours of the clean, with photos where possible.
13. Health & Safety
Fomadic Clean reserves the right to refuse or stop work if we believe a property or situation is unsafe.
This may include, but is not limited to:
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Hazardous substances
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Bodily fluids or biohazards
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Pest infestations
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Unsafe electrics
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Unsafe flooring or stairs
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Aggressive behaviour
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Uncontrolled pets
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Excessive mould
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Sharp objects or broken glass
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Areas that cannot be safely accessed
We do not move extremely heavy furniture or appliances unless this has been agreed and can be done safely.
For safety reasons, we may be unable to clean areas that require working at unsafe heights or using unsuitable access equipment.
14. Photos & Marketing
Fomadic Clean may occasionally take before and after photos for quality control, records, or marketing purposes.
No photos will be used publicly without the customer’s permission.
Where photos are used for marketing, we will avoid showing personal information, family photos, addresses, or anything that identifies the customer or property, unless this has been specifically agreed.
15. Complaints & Re-cleans
Customer satisfaction is important to Fomadic Clean.
If a customer is unhappy with any part of the service, they should contact Fomadic Clean within 24 hours of completion, providing photos where possible.
Fomadic Clean must be given the opportunity to inspect and, where appropriate, rectify any issues before refunds or discounts are considered.
Complaints raised after 24 hours may be more difficult to assess, especially where the property has been used, occupied, or accessed by others since the clean.
Re-cleans or rectification work will only apply to areas included in the original agreed scope of work.
16. Pets
Customers must inform Fomadic Clean if pets will be present at the property.
We are happy to work in homes with pets, but customers are responsible for ensuring pets are safe, secure, and not causing risk or obstruction during the clean.
Fomadic Clean cannot be responsible for pets escaping if they have not been properly secured or if access arrangements have not been clearly explained.
If a pet shows aggressive or unsafe behaviour, we reserve the right to stop work or avoid certain areas.
17. Cleaning products & Equipment
Fomadic Clean usually provides its own professional cleaning products and equipment unless otherwise agreed.
If the customer requests that specific products are used, those products should be provided by the customer and made available at the property.
Fomadic Clean is not responsible for the effectiveness or suitability of customer-provided products.
Customers must inform Fomadic Clean of any allergies, sensitivities, preferred products, or surfaces requiring specialist care before the clean begins.
18. Privacy & Customer information
Customer information is handled in line with Fomadic Clean’s Privacy Policy, which is available on our website.
Customer details are used only for purposes connected to enquiries, bookings, cleaning services, communication, invoicing, and business administration.
19. Acceptance of Terms
By booking with Fomadic Clean, the customer confirms that they have read, understood and accepted these terms and conditions.
These terms may be updated from time to time. The latest version will be available on the Fomadic Clean website.
For confirmed bookings, the terms in place at the time of booking will apply unless otherwise agreed.
Last updated: May 14th 2026